Mastering Workplace Harmony: 5+ conflict resolution strategies
Conflict is quite normal in workplace as it is a part of interaction with individuals. You should not think that something is wrong with you or the person if you are involved in conflicts at workplace. There is hardly any place in this earth which is conflict free. Whenever there is a point of disagreement with your colleague, it sometimes turns into a conflict. In this blog, we will discuss how can your resolve conflicts at your workplace.
In order to resolve a conflict, you can address the points of disagreements so that you can find a mutually acceptable solution. You can actively listen to others and invite them for an open communication and some point of negotiation. You can also engage yourself in a process which may give the output of a better mutual understanding which will boost collaboration and build healthy and resilient relationships.
What is conflict resolution?
Conflict resolution is a way of finding a solution to the point of disagreement to resolve tension between individuals. It may happen that the person who resolves the conflict maybe a neutral party or a mediator, or a person who is already involved in the conflict. The potential to resolve a conflict is often regarded as a leadership skill. People who can identify conflicts and values different point of views, are definitely an asset to an organisation.
What are the reasons of occurrence of conflicts?
Some of the major reasons of occurrence of conflicts in workplace are listed below:
- People have different perspectives towards looking to a problem.
- There might be some unresolved conflict from past which is fostering conflict.
- In a workplace, there is a competitive environment. It is also a possible reason which leads to conflict.
- Completely uncertain about their roles and responsibilities towards organisation.
- Lack of communication skills.
What are the strategies to resolve a conflict?
There are multiple ways to solve a problem depending upon order of preferences. Some of the best conflict resolution methods are listed below which can be applied to resolve conflicts in workplace.
· If you don’t want to indulge yourself in any conflict, simply ignore it. Avoidance enables you to even think that there is a problem. There are certain situations which requires avoidance as an appropriate response to the problem. Suppose, your colleague is frustrated and needs some time. As a response, you can simply avoid and wait for him to confront. Howsoever, avoiding a conflict in general can lead to some major issues as well.
· Competing is yet another uncooperative but assertive method used by individuals who wants to win an argument at any cost. It is not identified as effective solution to solve a conflict as it doesn’t allow for collaborative problem solving.
· You can resolve a conflict in the workplace by following the technique of approach. You can give whatever the person needs to fix a problem. You can resolve the problem quickly and work towards a long term solution.
· You can resolve a conflict by mutually agreeing to a solution. It is an effective way to resolve any kind of conflicts.
· Another method to resolve a conflict is comprising to seek a mutual agreement to settle down a dispute. Without making a conflict a bigger issue, you can resolve it.
How can these strategies be implemented in the workplace?
In order to resolve conflicts in the workplace, you can simply follow these steps:
- Address the conflict as avoiding it may lead to worsen the existing condition.
- Try to understand the actual cause of conflict.
- Discuss the problem to come to a mutual point.
- Give every party the opportunity to express their emotions and perspectives.
- After listening to their perspective, you can come to a solution towards resolving the conflict.
- Give credit to other party as well for negotiating a reasonable solution to the conflict.
What are the benefits of resolving a conflict?
- It is an effective way to build strong relationships.
- It prevents tension between different parties. It maintains peace and strengthen the morale of workplace.
- It is a productive way to achieve your goal rather than focusing on points of conflicts.
- It will also lower your stress level.
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