Simplifying Business Communication with Cutting-edge Solutions
Established in 2011 and headquartered in Jaipur, Sarv Webs Pvt. Ltd. (Sarv.com) has steadily grown into a leading provider of CPaaS and UCaaS solutions, serving businesses of all scales. Under the guidance of CEO Ramesh Choudhary, the company has developed a robust, in-house suite of tools—including DeepCall, Naam, Sarv Meet, Sarv Workspace, WABA, RCS, and SMS—covering the entire spectrum of Data, AI, and Communication. Being 100% in-house & 100% made-in-India, Sarv is a trusted Indian bootstrapped startup serving different entities from different industries.
The Key Inspiration behind the Sarv
The vision was always clear: Simplify business communication with automation & technology innovations. The visionary founders Ramesh Choudhary and Abhimanyu Sharma identified that many businesses struggled to deliver an unparalleled customer experience. Their response was to create tools that were not only reliable and cost-effective but also adaptable to shifting market dynamics. Over the years, backed by hands-on experience with companies of all sizes, Sarv’s solutions have continually evolved to meet real-world demands.
Overcoming the Hurdles Along the Way
Financial backing is one of those challenges that Sarv faces as a bootstrapped startup. However, Sarv’s team pursued a direct sales strategy, allowing them to build a strong customer base across industries. Their dedication and 24/7 support helped establish long-term trust with clients. Sarv is now a team of nearly 200 employees and has a portfolio of 72000+ businesses from multiple industries.
Factors that Make the Firm Stand Out and Unique Strategies
Built Everything In-House: Self-developed CPaaS and UCaaS give them better control, customization, and room for innovation.
Complete Communication Suite: Well- integrated communication solutions under one roof.
Strong Government & Enterprise Presence: Proven expertise in delivering scalable solutions for high-stakes projects.
Security & Compliance Focused: Comply with government rules and regulations and industry standards.
Rural to Urban Reach: Provides solutions with multilingual support and local-region adaptability.
Customer-Centric Culture: Personalized onboarding, dedicated account management, and swift support.
Embracing Cloud and AI Technologies
Cloud and AI are at the core of Sarv’s strategy. From smart routing and analytics to automation and machine learning, Sarv has embedded AI into its platforms well ahead of industry trends. This forward- thinking approach helps businesses streamline operations and scale efficiently.
Fostering an Ideal Work Culture
Sarv’s journey from a 5-member core team to nearly 200 employees has been fueled by a culture that values openness and inclusion. Employees are encouraged to explore beyond their roles, with regular one-on-one leadership interactions that foster growth and flexibility.
Sarv’s Mission, Vision, and Values
Recently, Sarv succeeded in replacing global competitors with more cost- effective, high-performance solutions. This achievement reaffirms their belief in delivering value-driven products tailored for Indian markets. Sarv is now focused on reaching new milestones while staying true to its values of innovation and service excellence.
Notable Achievements and Milestones
Sarv’s Key Milestones: A Decade of Innovation and Growth
2011 – Inception
Launched as an enterprise email and automation platform to meet India’s demand for secure, scalable communication.
2013 – Expansion into Voice Communication
Added voice services, laying the groundwork for a future-ready cloud telephony ecosystem.
2015 – Unified Communication Stack Launched
Merged CRM, contact center, and telephony tools, becoming a full-stack communication provider.
2017 – Launch of Automation Suite
Introduced autodialers and voice broadcasting, enabling efficient outreach at scale.
2019 – Foray into AI and Data Science
Embedded AI and data science into platforms to drive intelligent automation and engagement.
2020 – National Recognition for Innovation
Won the Government of India’s Innovation Challenge and built the country’s Income Tax Assessment tech infrastructure.
2024 – Powering UP112: India’s Largest Emergency Response System
Became the tech backbone of UP112, handling 5.5 million daily interactions and replacing global systems.
Leadership Team
• Ramesh Choudhary – CEO & Co- Founder
• Abhimanyu Sharma – Director & Co- Founder
• Sushil Mehla – CFO & Co-founder
• Preeti Kaushik – CBO & Co-founder
• Vivek Sharma – COO & Co-founder
Words from the Founder
“Sarv emphasises prioritising customer experience above all else. If your customer is happy, your business will grow. If you listen attentively to customers and work hard to solve their problems – that’s the key to achieving success.”
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