Technology has taken every industry by storm and diamond & jewellery industry is no exception at all. This space has stimulated disruption manoeuvring the sector by allocating systematic records of management functions, leveraging tech advancements. As competitive as this market is, service providers for the niche industry are also quite limited. But foreseeing thriving business opportunities in this market, iDiamondCloud entered here backed with its vast technology and industry experience, to add substance for smooth functioning of jewellery businesses and their day to day activities via its customizable cloudbased ERP software. The business venture not just offers ERP solutions to address the needs of the respective industry but also has a dedicated IT vertical that helps clients build websites E-Commerce solutions along with appropriate technical support for business expansion.
The CEO Story team sat down for an exclusive conversation with the key officials of the company— Sudipto Haldar – Founder Director and Eli Borochoff – CEO. Here, they addressed various aspects of their business and shared some unique business insights that ended up in the formation of this enticing read.
What induced the inception of iDiamondCloud?
It all started in 2013 when Sudipto and Eli met each other as business partners. With their 45+ years of combined industry expertise where they both have served some megacorps, they decided to lay the foundation stone for the company. On one hand, Sudipto is the ‘tech-evangelist’ and mentors the technical team in this domain with his enriched experience, on the other hand, Eli Borochoff is a veteran professional in the diamond and jewellery industry, guiding the overall operations accordingly. As Eli acknowledged the pain points of this industry that heavily relies on conventional visual basic and Microsoft accessbased applications, he became adamant to revolutionise it by utilising the latest cloud-based technology. Therefore, the company was established in the US with the ideology – “Access Your Assets Anywhere” and at present, its development centre is in INDIA only.
For effective delivery of the solutions, the company depends on its three primary processes— strategy, people, and operations. To them, clients’ interest is the core of their operations for which they implement a tailored approach to sync with individual needs. Here, their efforts are fixated on long-term relationships and options by identifying the root cause of any problem rather than opting for quick fixes.
The USPs
iDiamondCloud is a comprehensive solution for all the software up gradation headaches in favour of its clients. This software, be it searching your inventory or post requirements or place orders, ensures effortless accessibility anytime and anywhere. It has an easy to operate and understand rich user-interface, robust software technology and ground-breaking concepts. This SAAS- based application comprises of the exclusive features that are simultaneously bypassed on to each of their clients as most of them hails from non-technical backgrounds. Its easy user-system interface can be easily customized by an individual as per his needs. And above all, with the back up support of iDiamondCloud’s adept technical support team, the clients are instructed, guided and assisted 24×7 to resolve any possible query. The CEO states that all these aspects of the company are the key USPs with which they are making a difference to the respective space. Highlighting a few more critical USPs, he shared a list that includes—
- Multiple stock reports for daily stock count.
- User defined reports to track sold/unsold items.
- Serialized and non-serialized stocks maintenance.
- Integrated tagging facility for fast selling & save time.
- Information about any selling item for any specific date.
- ID for salesmen to monitor and check salesman wise sales.
- Stock point info and internal stock transfer between branches.
About the security system
Software security is said to be the implementation of effective techniques that assess, mitigate as well as protect software from any sort of attacks or vulnerabilities. When asked to highlight the key features of the application’s security system, the founder asserts that iDiamondCloud ensures holistic security where it is absolutely safe from threats and attacks. For this, they have a specialized team that keeps in sync with techniques to manage the security requirements and operations for this unique software. Their application development lab is ISO 27001:2013 certified for Information Security Management System. In case they detect any risk or threat in the security system, they utilize efficient tools to combat the scenario about which we can’t reveal in this draft due to the confidentiality clause.
Tech-penchant and R&D insights
Both the key persons conveyed that technology life cycle comprises of various stages such as— research and development, ascent, maturity, and decline. Laying product and technology strategies around this keeps them in harmony with the tech trends. And to stay ahead of the game, they keep taking part in multiple Expos and Shows across the globe, in terms of being up to date from Product front alongside training their tech team via online or offline sessions on newfangled technologies. Their passion for technology is such that they have an exclusive tech share sessions house that is utilized to share new ideas and concepts to ameliorate the application for the next upgrade.
For R&D, iDiamondCloud reckons that a constant cycle of R&D concludes in generating knowledge insights as well as better strategies to create a new product line or enhance the functioning of the existent ones. Acknowledging the significance of this area, they claim that on one side they keep an eye on the diamond industry to keep abreast of faltering taste and trends, on the other hand they are in close association with tech advances and better adaptiveness of the existing product portfolio. Hence, the prominence of technology and R&D processes can be said to be the core elements of their steadfast presence in the respective industry.
Enabling growth opportunities
With the waves of digitalization revamping the whole industry, there are a plethora of unlimited opportunities the market in front of SMEs. Here, iDiamondCloud has come up as a reliable partner for such ventures who can be directly integrated with cloud-based aggregators like Rapnet idex, polygon, Blue Nile, VDB, R2Ne etc for the business module that has a finite number of fixed packages jewellery retailers. For establishing power over line sales, they can reach out to the e-commerce websites upload them to the Amazon or eBay Store
Exclusive leadership insights
Both the leaders have a distinct philosophy about leadership, that says it is useless without a motivated, able and credible workforce. The management of the company supports a transparent and accessible leadership where every idea is conveyed to the endpoint of the employee chain. Hence, this allows them to ensure a balance in team members’ competencies as well as expectations.
