As a pioneer in global citizen services, BLS International Services Ltd. is a globally trusted and highly esteemed tech-enabled service partner for governments and citizens, boasting over 20 years of experience in delivering exceptional visa, passport, consular, and citizen services. As one of the top 2 players in the industry, BLS International has established itself as an industry leader in e-governance, attestation, biometrics, e-visas, and retail services.
With collaboration across 46 client governments and operations in 70 nations, the company ensures the optimum level of data security through cutting-edge technology and robust processes. Supported by 60,000 employees and associates, 9 global training centers, and 4 global contact centers, BLS International has processed over 232 million applications. The company holds prestigious certifications, including CMMI and ISO standards, and is publicly traded on BSE, NSE, and MSE stock exchanges.
BLS International’s Purpose-Driven Journey: The Key Inspiration
Mr. Shikhar Aggarwal’s association with BLS International is deeply personal and purpose-driven. He was drawn to the company’s mission of enabling seamless global mobility, recognising the potential to transform government-citizen engagement across borders. Today, BLS International’s vision has evolved into a robust ecosystem combining technology, trust, and human-centered solutions, a journey Mr. Shikhar has been inspired and humbled to be a part of.
Overcoming Challenges in Global Operations
BLS International faces challenges in navigating diverse geographies and ensuring consistent service quality due to varying expectations, cultural nuances, and compliance frameworks. To overcome this, the company relies on cultural intelligence, operational excellence, and strong local partnerships. Through continuous training and a technology-forward approach, the company turns challenges into opportunities for innovation and growth, delivering high-quality services that meet local needs.
The Key Differentiators and Marketing Strategies
BLS International stands out due to its unique blend of technology and human touch, driven by a deep understanding of government ecosystems and a commitment to service excellence. The company humanises high-tech experiences through initiatives like doorstep biometric services, multilingual support, and inclusive digital innovations.
BLS International’s brand strategy focuses on authenticity, consistency, and purpose, highlighting its impact through stories of transformation and thought leadership, showcasing its commitment to making a difference.
The Latest Technologies in Visa Services
The visa and consular services industry is undergoing a significant transformation driven by emerging technologies. Some key innovations include:
AI-powered biometric verification: Ensuring security and efficiency in identity authentication.
Mobile biometric and doorstep services: Bringing convenience to applicants and expanding access in remote or underserved regions.
Real-time application tracking: Boosting transparency and user confidence.
Smart appointment scheduling: Optimising operational flow and reducing wait times.
Advanced cybersecurity: Protecting sensitive applicant information and ensuring compliance with international standards.
Cultivating a Culture of Excellence and Empathy
BLS International’s work culture is built on respect, inclusivity, and purpose, fostering an environment where people feel valued and empowered. The company promotes open communication, cross-functional collaboration, and a sense of belonging, ensuring leadership is accessible and responsive. Through wellness initiatives, flexible work policies, continuous learning opportunities, and recognition programs, BLS International creates an environment where employees are supported, celebrated, and equipped to grow.
Mission, Vision and Core Values
BLS International aims to touch the lives of a billion people globally by creating a differentiated service experience through innovation and technology.
The company’s mission is to provide easy, innovative, and agile solutions to citizens across the world.
BLS International is driven by the core values: Passion, Customer Orientation, Entrepreneurship, Result Orientation, Integrity & Respect, and Process-Driven Excellence.
Remarkable Milestones
BLS International takes immense pride in being a trusted partner to over 46 governments worldwide. Key milestones include being awarded the exclusive global mandate for Spain visa outsourcing, showcasing operational excellence, and strong government partnerships. The company has secured long-term contracts with key ministries and diplomatic missions across Asia, Europe, the Middle East, and the Americas, expanding its presence to over 70 countries.
Dynamic Leadership
- Nikhil Gupta, Managing Director
- Shikhar Aggarwal, Joint Managing Director
- Amit Sudhakar, Chief Financial Officer
Word of Wisdom
For entrepreneurs venturing into the visa, consular, or citizen services domain, the key to success lies in building trust and scaling with purpose. The industry demands a high level of responsibility, precision, and commitment to excellence.
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